Returns
At KNVBshop.nl members can return their order, delivered in the Netherlands or Belgium, free of charge within 60 days. So make sure you create an account and log in before ordering. For a full refund, it is important that the items are in their original condition with attached labels and, if reasonably possible, in their original packaging.
(!) Please note: Non-members can also return their order free of charge, but will pay a sustainability contribution of 1 euro per returned product. This contribution will be deducted from the return amount.
Personalised items such as printed football shirts and embroidered football boots cannot be returned. Returns can be made in 3 simple steps:
Step 1: Create a digital return label (QR code)
Enter the order number and email address of your order below to create a QR code. The QR code serves as a digital return label that is scanned at the DHL point. So you don't have to print anything. The order number always consists of 10 digits and starts with 300. You can find the order number in the order confirmation email or in the payment description.
Step 2: Prepare your package for return shipping
Indicate on the enclosed return form which items you have put in the package and add the form to your package. If you do not have a return form, send a note with the order number and the reason for return. Put everything in the bag or box you received it in. If you no longer have that, use another sturdy packaging.
Step 3: Take your package to a DHL point and have the QR code scanned
Search here for a DHL point near you: https://www.dhlecommerce.nl/en/consumer/dhl-servicepoints. Have your QR code scanned from your phone or download it and print it out. Keep your proof of shipment safe until we have fully processed the return! You will automatically receive an email as soon as we have processed your return.
Can I also exchange my order?
Do I need to print something?
When is a sustainability contribution withheld from the refund?
How long does it take to get my money back?
Is my discount still valid if I return something?
What about shipping costs?
Can I return part of a product (for example, pants from a tracksuit)?
My return has arrived but I have not received any message. What should I do?
Can I also return my package with a different carrier?
Legal right of withdrawal