FAQ
We strive to offer our customers an optimal shopping experience. Our customer service is therefore at your disposal every day to answer all questions and to remove any doubts. We have made an overview of the most frequently asked questions so that you can consult them online. If you have a question that is not listed here or where you want more information, do not hesitate to contact customer service!
We ship all orders from 50 euros in the Netherlands for FREE! We only charge special rates for same-day delivery and for foreign shipments. In the dropdown below you can quickly see what the shipping rates are for abroad:
You can return within 14 days after receiving your order and as long as the ordered items are in original and unused condition and reasonably in the original packaging. Personalized products (eg printed shirts) cannot be returned! In the event that the printing and / or personalization is incorrect then you should contact customer service. Click here for more information about returning your order.
If you want a different product or a different size, we recommend that you place a new order on the site. This way you will receive the new product faster.
Important information: Due to a very busy period, it can be possible that your package will be shipped later than we promised. You will receive a Track & Trace code when we have transferred your order to our carrier. Thanks for your understanding!
With every item in the webshop you can immediately see if it is still in stock in our warehouse. If it is not on the website, we do not have it in stock. Ordered before 19:00 on Sunday to Friday will be delivered tomorrow (in the Netherlands). Printed items have an additional delivery time of 2 working days.
Yes, you can have different items printed with us. Your article can be personalized if this is indicated with the product. For personalized items it may take 2 working days longer before they are sent. We have very experienced staff and various production techniques to personalize your article in a professional way!
As a member of OnsOranje you get a 20% discount on your order with your member number. You can enter your member number in the shopping cart in the Discount code field under the articles, after which the discount will be automatically deducted.
Paying is quick and easy, you can choose from the following payment methods: iDEAL, PayPal, Credit card, AfterPay or Bancontact. From the shopping cart you enter the payment environment, here you can choose from one of the payment methods. The payment goes through payment provider Buckaroo. Your payment is addressed to Badge Direct BV (official partner KNVB). Click here for detailed information about our payment methods.
In our communication you can come across the company "Badge Direct BV". Badge Direct BV provides this webshop on behalf of the KNVB. Badge Direct BV is part of The Badge Company (www.badge.nl). The Badge Company was founded in 1977 and has been active in sports and entertainment merchandise for many years.
You can reach us by phone on working days from 9:00 AM to 5:00 PM (CET) on 088 004 0145 or send an email to [email protected].
